qkpk Privacy Policy — How We Handle Your Data

How We Use Your Data

qkpk processes personal data for the following specific purposes:

• Account management: to create, verify, maintain, and close your qkpk account, and to authenticate your identity when you log in.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to prevent fraudulent transactions.
• Responsible gaming compliance: to monitor gaming behaviour, apply deposit limits and session reminders, and facilitate self-exclusion requests in accordance with our Responsible Gaming policy.
• Legal compliance: to fulfil obligations under applicable Bangladesh law, including anti-money laundering (AML) requirements, KYC verification, and cooperation with financial regulators.
• Platform improvement: to analyse aggregated and anonymised usage data in order to improve the performance, design, and game selection of qkpk for Bangladesh players.
• Communications: to send account notifications, security alerts, and — where you have opted in — promotional messages about bonuses and new game releases.

Legal Basis for Processing

qkpk processes your personal data on the following legal bases:

• Contractual necessity: processing required to provide you with the platform services you have registered for, including account creation, game access, and payment processing.
• Legal obligation: processing required to comply with applicable Bangladesh laws, including AML regulations, tax reporting obligations, and court or regulatory orders.
• Legitimate interests: processing carried out for fraud detection, platform security, responsible gaming monitoring, and abuse prevention — provided that these interests are not overridden by your privacy rights.
• Consent: processing for marketing communications and optional analytics, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

Sharing Your Data with Third Parties

qkpk does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: mobile wallet providers bKash, Nagad, and Rocket receive the minimum transaction data necessary to process deposits and withdrawals on your behalf.
• Game content providers: certified providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive anonymised session data for game integrity and RNG audit purposes.
• Legal and regulatory authorities: qkpk will disclose personal data to law enforcement agencies, financial regulators, or courts in Bangladesh when required by a lawful order or legal obligation.
• Service providers: trusted third-party technology and hosting providers who operate strictly under data processing agreements and are prohibited from using your data for any purpose other than providing services to qkpk.

qkpk will never share your personal data with advertisers, data brokers, social media platforms, or any party for commercial marketing purposes without your explicit consent.

Payment Data and Mobile Wallet Security

qkpk does not store your full mobile wallet PIN, bKash personal identification number, or Nagad password on our servers. When you initiate a deposit or withdrawal, your payment credentials are transmitted directly between your mobile wallet application and the respective payment provider via their own encrypted channels. qkpk only receives a transaction confirmation reference and the amount — never your wallet security credentials.

All financial transaction records maintained by qkpk are stored in encrypted form and are accessible only to authorised qkpk personnel and to regulatory authorities as required by law. Transaction records are retained for a minimum of five years from the date of each transaction in accordance with applicable financial record-keeping requirements in Bangladesh.

Cookies and Tracking Technologies

qkpk uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site. The following types of cookies are used:

You can manage or disable non-essential cookies through your mobile browser settings. Disabling essential cookies may prevent the platform from functioning correctly. qkpk does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

qkpk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods:

• Active account data is retained for the lifetime of your account plus 5 years following account closure, to comply with AML and financial record-keeping obligations.
• KYC documentation is retained for 5 years from the date of submission or account closure, whichever is later, as required under applicable Bangladesh regulations.
• Analytics data is retained in anonymised, aggregated form only and is not subject to deletion requests as it cannot be linked to any individual.

Your Privacy Rights

As a qkpk user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@qkp k.org:

qkpk will respond to all verified data rights requests within 30 calendar days. In complex cases, this period may be extended by up to 30 additional days, with notice provided to you. We may need to verify your identity before processing a data rights request.

Data Security

qkpk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security reviews of our systems and processes.

While qkpk takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.

Protection of Minors

qkpk is strictly an adult-only platform. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to qkpk, please contact us immediately at [email protected]. Upon verification, we will delete the relevant account and all associated personal data without delay. qkpk uses age verification mechanisms during registration to prevent underage access, and reserves the right to request additional identity documentation at any time where age is in doubt.

Changes to This Privacy Policy

qkpk reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated Last Updated date. Your continued use of qkpk following the publication of a revised Privacy Policy constitutes your acceptance of those changes. Where changes are material, we will endeavour to notify registered users via the mobile number or email associated with their account. We recommend that you review this Privacy Policy periodically to remain informed of how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qkpk handles your personal data, please contact our support team in writing at [email protected]. We do not operate a telephone helpline — all privacy-related communications must be submitted via email so that we can maintain a proper written record and respond within our stated timeframes.

This Privacy Policy is governed by the laws of Bangladesh. Any dispute arising from the interpretation or application of this Privacy Policy that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Bangladesh.